Refund policy

The 45-Night Better Morning Guarantee

The 45-Night Better Morning Guarantee applies to orders of 2 pillows or more. You have 45 nights from the day your order is delivered to request a refund.

Because Revielle supports your neck differently to a flat pillow, we ask that you sleep on it for at least 7 nights before deciding. Most people need a short adjustment period, and nights two and three are the ones people give up on.

How to start a request

Email support@revielleco.com with your order number and a short note about your experience. We reply within one business day.

Please contact us before sending anything back. Items returned without prior approval may not be accepted.

Return shipping

Return shipping is the customer's responsibility. We will provide return instructions once your request is approved.

Revielle may waive the return requirement at its sole discretion.

Multi-pillow orders are sold as a set at a reduced per-pillow price. A set must therefore be returned complete. We do not accept partial returns of a 2-pillow or 3-pillow order, and we do not issue partial refunds against one.

Damaged, defective or incorrect orders

If your order arrives damaged, defective, or is not what you ordered, we cover the return entirely and there is no cost to you. Contact us within 72 hours of delivery with your order number and a photo of the product and packaging, and we will arrange a replacement or a full refund.

Eligibility

  • Purchased directly from Revielle
  • Requested within 45 nights of delivery
  • Proof of purchase provided
  • No excessive damage, misuse or unsanitary condition
  • Photos may be requested

Revielle reserves the right to decline requests in cases of suspected abuse, fraudulent activity, or repeated refund behaviour.

Not eligible for return

  • Gift cards
  • Use of promotional Codes
  • Free promotional items, guides and accessories
  • Items marked Final Sale

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, please contact us.

Questions

Email support@revielleco.com and a person will answer.