Refund policy

Revielle Return & Refund Policy

At Revielle, we believe better mornings are still possible.

That is why every Revielle pillow is backed by our 45-Night Better Morning Guarantee. If your Revielle experience is not meeting your expectations, our support team is here to help.

45-Night Better Morning Guarantee

We offer a 45-night return window, meaning you have 45 nights after receiving your order to request a return or exchange.

Because Revielle is designed to provide a different level of sleep support than traditional pillows, we strongly recommend trying your pillow for at least 7 nights before requesting a return. Many customers find their body needs a short adjustment period as it adapts to improved neck and sleep alignment.

Eligibility Requirements

To qualify for a return or refund review:

  • Your item must be purchased directly from Revielle

  • Your request must be submitted within 45 nights of delivery

  • Proof of purchase is required

  • The item must not show excessive damage, misuse, or intentional abuse

  • Customers may be asked to provide photos of the product and a brief explanation of their experience

Revielle reserves the right to deny refund requests in cases of suspected abuse, fraudulent activity, excessive refund behavior, or misuse of this policy.

Starting a Return

To begin a return request, please contact our support team at support@revielleco.com with:

  • Your order number

  • A brief explanation of your experience

  • Photos of the product if requested by our team

If your request is approved, we will provide a prepaid return shipping label along with return instructions.

Items returned without prior approval may not be accepted.

Original shipping charges are non-refundable.

Exchanges & Replacements

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at support@revielleco.com so we can make it right as quickly as possible.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Our team will gladly arrange a replacement or appropriate solution.

Non-Returnable Items

The following items are not eligible for refunds or returns:

  • Items marked as Final Sale

  • Gift cards

  • Free promotional products or accessories

  • Products showing signs of excessive misuse, intentional damage, or unsanitary conditions

Refund Timing

Once your return request has been reviewed and approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact our support team.

Questions?

We are here to help you wake up feeling more rested, supported, and comfortable.

For any questions regarding your order, contact us anytime at support@revielleco.com and our team will be happy to assist you.