Shipping policy
Where we ship
Revielle ships within the United States only. We are not accepting international orders at this time.
Processing
Orders are processed and shipped within 1–3 business days of payment confirmation. Processing may take longer during holidays or periods of high order volume. You will receive a confirmation email with tracking as soon as your order ships.
Delivery estimate
United States: 7-15 business days in transit after your order has shipped.
Including processing, most orders arrive within 8–18 business days of being placed. All timelines are estimates and are not guaranteed.
Shipping cost
Shipping is free on every order, including multi-pillow sets. There are no delivery charges at checkout.
Tracking
A tracking number is emailed to you when your order ships. Carrier scans can take up to 48 hours to begin appearing.
Multiple Packages
Sets may ship in more than one package and may arrive on different days. Tracking is emailed for each package as it ships. If your set arrives incomplete, please allow up to 5 business days for the remaining package before contacting us.
Delays
Delays can occur due to carrier backlogs, severe weather, high seasonal demand, or logistics disruptions. Revielle is not responsible for delays caused by shipping carriers or other events outside our control.
Lost or missing packages
If tracking shows your order as delivered but you cannot locate it, please check the address entered at checkout, entrances, porches and mailrooms, and with household members or neighbours. If it is still missing 24 hours after the marked delivery time, email support@revielleco.com and we will help open a carrier investigation.
Incorrect shipping information
Customers are responsible for the accuracy of their shipping details, including apartment numbers and postal codes. If you notice an error, contact support@revielleco.com immediately. Once an order has shipped we may be unable to change the address, and we cannot guarantee replacement or refund for orders sent to an incorrectly provided address.